Stopping a plan
Plans renew every month until you stop them. To stop, open the web application, go to Subscription and choose Stop renewing. You can also cancel the mandate from your UPI app or your bank, or write to us. Your plan stays on until the end of the month you have paid for, then the account moves to the Free plan. Your twins and conversations are kept.
Before every renewal, your bank or UPI app sends you a notice of the amount and date, so you can stop it in time.
Refunds for plans
- First payment for a plan: if you are not satisfied, ask within 7 days and we refund it in full. The account moves to the Free plan.
- Renewals: a renewal is not refunded once the new month has started, except as described under “Always refunded”. Stop renewing before the renewal date to avoid it.
- We do not refund part of a month when you stop a plan partway through; the plan simply runs to the end of that month.
Refunds for credits
- A credit pack whose credits are all unused is refunded in full if you ask within 7 days of buying it.
- Credits that have been used, in whole or in part, are not refunded. Credits last 365 days from purchase.
Always refunded
Whatever the dates above, we refund in full:
- a payment taken twice for the same thing, or taken in error;
- a payment for which the plan or credits never reached your account;
- a month in which Everiko was unavailable to you for most of the month because of a fault on our side.
How to ask, and how long it takes
Write to [email protected] from the email address of your account, with the date and amount of the payment. We reply within 3 working days. An approved refund goes back to the card, UPI account, bank account or wallet you paid with, and usually arrives within 5 to 7 working days of our approving it, depending on your bank.
Currency. A refund is made in the currency you were charged in: Indian rupees for customers in India and US dollars everywhere else. We refund the amount taken, not a converted figure, so if your own currency is neither of those, the exchange rate your card issuer used on the original payment may differ from the one it uses on the refund. That difference is set by your issuer and is not something we add or keep.
Healthcare and business
Clinic, hospital and business plans follow the agreement signed with that organisation. Where the agreement says nothing about refunds, this policy applies.
Contact
[email protected], RUVEQ Solutions, Mangalore, Karnataka, India. See also our Pricing and Terms of Service.